Refund Policy

Return & Refund Policy

Last Updated: March 5th, 2026

Customer satisfaction is important to us.

If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final-sale items
  • Gift cards
  • Personalized or custom products
  • Items damaged through misuse

Refund Process

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product

We will arrange a replacement or refund when applicable.

Contact

support@gomotour.com

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